Whether you’re a seasoned traveller or going on your first summer holiday flight, we want to help you as best we can. On this page you’ll find a step-by-step plan that shows what you can expect at Schiphol and how we can provide assistance. It’s important that you let your airline know you need assistance when booking your ticket. That’s step 1 taken care of already!
Let the assistant know precisely how you want to be guided. Your wishes are leading when it comes to our service.
From arriving at Schiphol to sitting in the plane: here’s how departure assistance works.
From getting off the plane to leaving Schiphol: we help you every step of the way.
From one plane to the other: we’re happy to take the time for you.