If you have visual or hearing difficulties, you can request assistance when you fly from Schiphol. We are happy to help you from the moment you arrive at Schiphol to the moment you're sitting in the plane, and vice versa. Schiphol is a 'silent airport'. There are virtually no announcements and your flight information can always be seen on screens in the terminal. Do you have a guide dog? Your dog can of course always accompany you on your journey, but you should still ask your airline first.
In order to assist you as best we can at Schiphol, it is important that you indicate that you are deaf/hard of hearing or blind/visually impaired and need extra help when you book your flight. Tell your airline exactly what you require. Your request for assistance must be submitted to your airline at least 48 hours before your flight departs. If you do not submit a request in advance, we will of course still help you. However, in that case you should take a longer waiting time into account.
Always inform your airline if you are flying with your guide dog. Your dog can come for free. Make sure that your dog has the correct certificates that are also valid internationally. You must register your guide dog in advance. There are no walking areas for assistance dogs at Schiphol (yet) where you can walk your dog yourself. Is the need high? Ask your assistant about the options.
Do you need assistance as soon as you arrive at the airport, like at the train station or car park? An assistant can meet you at a call point and guide you to the check-in desk. When you arrive, report to one of the call points at Schiphol.
At a 'silent airport' like Schiphol we hardly make any announcements. All important information about your flight, such as gate changes, delays and cancellations, are shown on flight information screens, on this website and in the Schiphol app. This app can be downloaded onto your phone. There are also information kiosks and Schiphol employees walking around who you can always ask for help if you think you are missing information.
We are working hard on guidelines that can help visually impaired people to move independently through the airport. The guidelines are not yet available.
Locations to walk your guide dog.
Silent airport
We are working hard on an induction loop and speech to text facilities. As soon as they become available, we will let you know on this website.
From arriving at Schiphol to sitting in the plane: here’s how departure assistance works.
From getting off the plane to leaving Schiphol: we help you every step of the way.
From one plane to the other: we’re happy to take the time for you.