hero aviation solutions

The passenger experience platform at your airportPassenger Experience Platform

Once you’ve made the decision to start using the Passenger Experience Platform at your airport, there are a few things to get done. Here’s how we make sure the platforms help you with optimising the passenger service just like it does at other airports.

Step 1: Explore

Together we will determine the best strategy for rolling out the platform at your airport. We can consult you on what setup would work best for your airport and the goals you want to achieve. For example:

  • Using the platform in combination with our Self-Service Units

  • Using the platform in combination with your (existing or new) hardware

  • Using the platform as a standalone mobile platform

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Our user experience designers can explore & design the best approach for your airport and processes.

Using Self-Service Units

Whether you want to use our Self-Service Units or build your own, we’ll advise where to place them to ensure a smooth passenger flow.

Mobile platform for passengers

We provide recommendations and help in crafting the strategy for maximising the mobile platform adoption.

Scoping and integrations

We’ll look at the integrations that are needed to personalise passenger messages (e.g. flight information, digital map, points of interest).

Step 2: Implement

Your platform will be configured by our product team based on the scope that we have determined in the Explore phase.

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Self-Service Units

When Self-Service Units are part of the implementation, we will closely collaborate with relevant departments at your airport and the supplier of the hardware to ensure smooth shipping, installation and commissioning process.

Passenger Experience Platform training:

You will receive training and workshops on how to manage the platform from a functional, technical and content perspective to set you up for success.

Step 3: Run

The software and hardware are designed in such a way that your IT support & maintenance teams can take care of the first line support enquiries. Schiphol’s internal support team is ready to assist where needed.

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Always up to date

You receive new releases of the platform regularly, based on the experiences from all airports who use the platform. This includes product improvements and new features to continuously meet your passengers’ expectations.

Continuous improvement

We will schedule regular catch-up meetings to monitor the performance of the platform based on the data we have gathered and will keep you informed on our roadmap, share interesting learnings from other airports and facilitate knowledge sharing between airports that use the platform.

The technology explained