The passenger experience platform at your airport
The passenger experience platform at your airport
Once you’ve made the decision to start using the Passenger Experience Platform at your airport, there are a few things to get done. Here’s how we make sure the platforms help you with optimising the passenger service just like it does at other airports.
Together we will determine the best strategy for rolling out the platform at your airport. We can consult you on what setup would work best for your airport and the goals you want to achieve. For example:
Using the platform in combination with our Self-Service Units
Using the platform in combination with your (existing or new) hardware
Using the platform as a standalone mobile platform
Our user experience designers can explore & design the best approach for your airport and processes.
Whether you want to use our Self-Service Units or build your own, we’ll advise where to place them to ensure a smooth passenger flow.
We provide recommendations and help in crafting the strategy for maximising the mobile platform adoption.
We’ll look at the integrations that are needed to personalise passenger messages (e.g. flight information, digital map, points of interest).
Your platform will be configured by our product team based on the scope that we have determined in the Explore phase.
When Self-Service Units are part of the implementation, we will closely collaborate with relevant departments at your airport and the supplier of the hardware to ensure smooth shipping, installation and commissioning process.
You will receive training and workshops on how to manage the platform from a functional, technical and content perspective to set you up for success.
The software and hardware are designed in such a way that your IT support & maintenance teams can take care of the first line support enquiries. Schiphol’s internal support team is ready to assist where needed.
You receive new releases of the platform regularly, based on the experiences from all airports who use the platform. This includes product improvements and new features to continuously meet your passengers’ expectations.
We will schedule regular catch-up meetings to monitor the performance of the platform based on the data we have gathered and will keep you informed on our roadmap, share interesting learnings from other airports and facilitate knowledge sharing between airports that use the platform.