It’s important that you report any safety occurrence (emergency, incident or unsafe situation) to Schiphol. This way, we can initiate the appropriate follow-up as well as learn and improve in the field of safety. Those reports help us to keep Schiphol safe for travellers, visitors and everybody that works at the airport.
If you see a life-threatening situation, unsafe working methods, an unsafe traffic situation, a faulty cord, or any other safety or environmental risk – please let us know!
The image below shows which situations we distinguish and how they can be reported.
In a life-threatening situation where every second may count, please call the Central Alarm Schiphol Office immediately on +31 (0) 20 601 2222.
If the fire brigade, police or ambulance are not immediately needed, you can contact the Control Centre for Landside and Terminal related situations on +31 (0)20 6012555. In case of Airside-related situations please call the Airside Operations Office on +31 (0)20 601 2116.
Please note: Dangerous technical defects and malfunctions can be reported to Schiphol by calling +31 (0)20 601 2550. A technical service is available 24/7 to secure or resolve the situation.
You can make a safety suggestion by using the form below. Your report will be discussed within the Schiphol safety team and used for learning and improving in the area of safety.
A separate form is available for reporting specific work-related accidents:
In the document below you will find the Schiphol procedures for the reporting, recording and investigation of safety incidents.