Question 1

How far in advance can I reserve a time slot?

Accepted Answer

You can reserve a time slot on the Schiphol website as of 3 days before your departure date.

Question 2

Does everyone I'm travelling with have to reserve a time slot?

Accepted Answer

During the reservation process, you'll be asked how many people are travelling in your group. You can book one time slot for your whole family, so that you can go through the security check together. If you're travelling with a team or large group, it's not necessary to all book the same time slot. You can meet each other in the Lounge once you've all gone through security.

Question 3

Which time slots are suitable for my flight?

Accepted Answer

Schiphol will suggest several time slots that are suitable for your flight, based on the departure time and expected crowd levels.

Question 4

Do I need to pay to reserve a time slot?

Accepted Answer

No, this service is free of charge.

Question 5

I haven't received confirmation of my time slot. Was the reservation successful?

Accepted Answer

If you saw a QR code on the screen during the reservation process, the reservation was successful. Check the spam folder in your inbox – the confirmation email may be in there. If you didn't receive an email right after making the reservation, take a photo of the QR code on the screen.

Question 6

Where at Schiphol do I need to be exactly?

Accepted Answer

If you don't have baggage to put in the hold and you've already checked in online, you can go straight to the security check. Join the queue marked 'Time slots'. If you do have hold baggage or have not checked in online, you should first go to your airline's check-in desk.

Question 7

What happens if I arrive earlier than my reserved time slot?

Accepted Answer

Time slots are open for 15 minutes and you are expected to be there within that time. If you arrive too early, your time slot will not yet be active. If you arrive early at Schiphol, please wait at Plaza until your time slot opens.

Question 8

What happens if I'm too late for my reserved time slot?

Accepted Answer

Times slots are open for 15 minutes. If you arrive 15 minutes late, we cannot guarantee that you'll be able to make use of your time slot. In that case, we request that you go through security via the usual route for passengers without a time slot.

Question 9

Why can't I reserve a time slot for my flight?

Accepted Answer

The number of available timeslots per flight is limited, through which it can be possible that all timeslots are booked. In that case you can make use of the regular process for security.

Question 10

I receive an error message when I go to the reservation module. What should I do?

Accepted Answer

Refresh the page and try reserving a time slot again. If it still doesn't work, we advise you to come to Schiphol without a reserved time slot. Follow your airline's advice regarding the time you should be at Schiphol. If you have not received any advice, please go to Schiphol.nl.

Question 11

What if I do miss my flight?

Accepted Answer

If you miss your flight, Schiphol is not liable for this. For more information, we refer to the [conditions for use timeslots](https://www.schiphol.nl/en/page/conditions-of-use-timeslots-for-passengers/ "Schiphol conditions for use Timeslots").

Question 12

I have been redirected to a different check-in/security area, is my timeslot still valid?

Accepted Answer

Yes, your time slot is still valid

Question 13

I already have priority access (due to my business class- or first class ticket, or my Privium subscription) or I’ve booked (medical) assistance. Do I still have to book a timeslot?

Accepted Answer

No, you won’t need to book a timeslot. For passengers with (medical) assistance and/or Priority passengers, Schiphol already has a separate entrance for the security process, at which you will pass security with priority.

Question 14

Is my timeslot also valid for check-in and/or border control (passport check)?

Accepted Answer

No, a timeslot is only valid for the security control.

Check-in: Take the possible extra time baggage drop off will take into consideration before the booked timeslot (for information regarding check-in/baggage drop off please refer to the website of your airline)

Border control: If you travel to a destination outside of Schengen area, a border control check is necessary. For border control the standard process applies and depending on the type of passport you can enter the therefore designated queue after the security check (the latest possible timeslot takes the extra time necessary for border control into account, resulting in enough time to arrive at the gate)

Breeze through security at a fixed time

Good to know

Straight to security

Punctuality pays

Plan ahead

How does it work?

Frequently Asked Questions