By integrity we mean that we do business honestly and treat each other with respect. This is very important to us. Because integrity also includes a transparent policy, we happily provide our stakeholders with an insight into the code of conduct and other rules that we adhere to.
How we treat each other within Schiphol is set out in Schiphol's Code of Conduct. The Code of Conduct contains general rules of conduct and rules relating to matters such as contact with business relations and the use of IT facilities. It also includes agreements about handling and reporting of wrongdoing, such as unwanted behaviour and fraud.
In the context of integrity, Schiphol expects its suppliers to adhere to the Supplier Code, which describes guidelines on topics such as integrity and Corporate Responsibility.
Royal Schiphol Group strives to create the world's most sustainable and high-quality airports. To achieve this ambition, we believe that it is crucial to advocate for and uphold human rights. Our vision on human rights and how we fulfil our responsibility is set out in the Responsible Business Policy.
To ensure that Schiphol staff behave ethically and comply with relevant laws, regulations and procedures, Schiphol has developed the compliance policy. This policy describes, among other things, the roles and responsibilities within Schiphol in relation to integrity. The compliance policy has been implemented through the Mind Your Step integrity programme, with which we create awareness for compliance and integrity through, for example, training courses.
Violation of laws, rules and procedures can result in damages to Schiphol and her stakeholders. It is everyones duty to make a report if they are aware of matters which violate our code of conduct, procedures or laws and regulations.
Integrity matters (see also the Schiphol Code of Conduct) can be reported (anonymously) via the Speak Up reporting line. Suspicions of violations of the Schiphol Responsible Business Policy (human rights violations) can also be reported via the Speak Up reporting line.
The Speak Up reporting line is managed by an external agency, People Intouch. External parties can also use the Speak Up reporting line.
A report can be made by:
Filling in the the online reporting form, or
Call the telephone number 010 700 75 03 and use the code 112836.
The report is forwarded anonymously to the Integrity Committee of Royal Schiphol Group for (potential) investigation and possible follow-up actions. The audio recording of a telephone message is never handed over to Schiphol.
After the report, you will receive a report number. With this report number, you can log in again at a later time to the Integrity Reporting Line to listen to and/or view the response message. In the response message, you may be asked for any additional information and/or you will receive an invitation to explain the report verbally.
For questions or comments about our compliance policy and integrity program, you can contact us via Integriteit@schiphol.nl.