Question 1

Can I change, extend or cancel my reservation for parking?

Accepted Answer

Yes, this is possible until 24 hours in advance. You can [change or cancel your reservation here](https://www.schiphol.nl/en/parking/my-parking-reservation/). Have you driven in yet? Then extension is no longer possible. Additional costs will then be charged, which you can pay at the payment terminal upon return.

Changing the dates of parking, the license plate of the car, or your personal details is free of charge. Important: if you change your reservation, you will automatically receive a new reservation number. Carefully save the reservation confirmation (and any changes we send you by e-mail). It will contain the most complete information.

The parking fees will only be refunded if you selected the cancellation option when you made the reservation. It is easy to add it when you make your reservation. The €5 charge for adding this option will not be refunded when cancelling your reservation.

__Privium Plus members__ can always change or cancel their reservations for Privium parking free of charge (membership benefit). This can be done until 1 minute before the start of their reservation.

__Please note, you can no longer change or extend it in the interim if you have already parked your car. This also applies to Privium Plus members.__

Question 2

How can I drive in and out with my Privium Extra of Plus card?

Accepted Answer

Use your Privium card at the ticket machine at the entrance. Once your card is scanned, the barrier opens automatically.

Question 3

How do I request a refund of double parking charges?

Accepted Answer

Have you been charged full parking costs twice, because you booked a parking space online and then took a ticket at the gate or paid with a credit card, for example? Then there is a chance that you can get this amount back.

You can request a refund of double parking charges by filling in this form: [Refund request for double parking charges](https://www.schiphol.nl/en/parking/refund/)

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