Schiphol VIP service: Frequently asked questions

The VIP service includes:

• (Private) lounge
• Check-in assistance
• Baggage handling
• Private security check
• Passport formalities in VIP centre
• Excellent food & beverage
• Transport to your aircraft in a luxury vehicle

The Schiphol VIP service is available to all airline passengers in any ticket class for arrival, departing or connecting flights at Schiphol.

Unfortunately, the VIP service does not provide a Meet & assist service.

The VIP service includes:

• (Private) lounge
• Check-in assistance
• Baggage handling
• Private security check
• Passport formalities in VIP centre
• Excellent food & beverage
• Transport to your aircraft in a luxury vehicle

Go to Schiphol meet and assist for more information.

No, it is not. If you are interested in similar services at other airports, please visit VIP services worldwide.

We are open from 6:00 to 23:00. The VIP departure service is available from 6:30.

A host will greet you at the VIP centre and take you to your luxury private lounge. While you unwind and enjoy our exclusive facilities, our specialists handle your check-in and baggage. Passport control also takes place in the comfort of your lounge in the VIP centre. When your flight is ready, we guide you through our private security check and escort you to your aircraft in a luxury car.

As you step off your plane, our chauffeur will greet you and take you to the VIP centre. Relax and enjoy our luxury services from the comfort of your private suite while we handle the rest of the airport formalities. If you are only carrying hand luggage, our staff will accompany you straight to the exit so you can continue your journey. Our trusted partners can arrange a taxi or minicab for your next destination.

As you step off your plane, our chauffeur will greet you and take you to the VIP centre. We collect your luggage and handle the travel formalities as you relax, freshen up, or grab a bite to eat in your private suite. Also, your luggage is transported to your departing flight without you having to worry about it. Finally, when your flight is ready, we guide you through our private security check and bring you to your aircraft by luxury car.

The starting fee for the VIP service for an incoming or departing flight is € 560 for the 'first passenger'. For each ‘additional passenger,’ the rate is € 360. A different rate applies for a transfer flight. This rates are excl. VAT.

For example: For a family of four, the starting fee of € 560 applies to the first passenger. For the remaining 3 family members, the additional passenger rate of € 360 applies.

Check our rates for the VIP service here.

Please note: additional fees may be added to last-minute requests, changes or cancellations.

No, a VIP service booking is for a single trip or each time you use the service. If you wish to use the VIP service for departure and arrival, you must book both services for your return.

We understand that last-minute changes may be necessary. However, any additional costs resulting from last-minute changes will be your responsibility. Let us explain why there are costs involved.

Why we charge additional costs:

• Every day, we prepare our operational planning. VIP services are meticulously planned and prepared with our suppliers/partners. Therefore, adjusting our daily capacity would greatly affect our service quality;
• To cover additional costs or incurred expenses;
• To avoid further revenue loss from unforeseen capacity changes (e.g., VIP service requests were denied due to VIP researching its full capacity);
• Maintaining a robust and reliable operational planning process is essential.

Exceptions

Last-minute requests, changes, or cancellations caused by force majeure (such as airline cancellations) are not subject to additional costs.

You can cancel or change a VIP service up to 36 hours before departure or arrival, as these changes can still be considered in the daily planning process.

Last-minute fees are common in the general service industry and at other airports that offer VIP services. This is due to the nature and operation of the service. Last-minute fees are according to market standards for this type of service in terms of pricing and conditions.

Visit our rates page to learn more about additional costs.

No. When an airline cancels a flight at the last minute, you do not have to pay for the VIP service.

We do not ask for payment when circumstances beyond your control arise.

We will not charge extra in case of exceptional circumstances beyond your control.

Children up to 2 years can use the VIP service for free. Following our rate card, for children over 2 a co-traveller rate applies ('each subsequent passenger'). If the child is an ‘unaccompanied minor,’ the ‘first passenger’ rate applies.

On location, you can pay with a credit card or pin (no cash). We can also send a link for an iDeal or credit card payment. Alternatively, we can send an invoice within two weeks of receiving the VIP service if the invoice details are known.

Complete the reservation form on our website to book the VIP service.

Please provide the following details:

• Date of flight
• Flight number
• Destination/origin
• Name/names of passengers
• Method of payment

Yes, your booking can be cancelled or changed free of charge up to 36 hours before departure or arrival. After 36 hours, changes are subject to extra charges. Any changes, cancellations, or last-minute requests made within 36 hours of departure or arrival will be subject to an additional fee.

Please check our rates for an overview of the VIP service pricing.

We understand that last-minute changes may be necessary. However, any additional costs resulting from last-minute changes will be your responsibility. Let us explain why there are costs involved.

Why we charge additional costs:

• Every day, we prepare our operational planning. VIP services are meticulously planned and prepared with our suppliers/partners. Therefore, adjusting our daily capacity would greatly affect our service quality;
• To cover additional costs or incurred expenses;
• To avoid further revenue loss from unforeseen capacity changes (e.g., VIP service requests were denied due to VIP researching its full capacity);
• Maintaining a robust and reliable operational planning process is essential.

Exceptions

Last-minute requests, changes, or cancellations caused by force majeure (such as airline cancellations) are not subject to additional costs.

You can cancel or change a VIP service up to 36 hours before departure or arrival, as these changes can still be considered in the daily planning process.

Last-minute fees are common in the general service industry and at other airports that offer VIP services. This is due to the nature and operation of the service. Last-minute fees are according to market standards for this type of service in terms of pricing and conditions.

Visit our rates page to learn more about additional costs.

If you need to change or cancel your reservation, please email vipcentre@schiphol.nl. We always require requests, changes and cancellations in writing.

The address for your navigation system:
Jan Plezierweg, 1118 BG Schiphol

• At Schiphol, drive past the citizenM hotel and turn left at the end of the road.
• Once you pass Excellence Parking on your right, take the next right turn.
• You have arrived at the VIP centre’s entrance.

Visit our directions page for a detailed route planner.

The VIP service does not include parking. Most guests arriving by car book P6 Valet Parking. Privium Plus memberscan park at Privium Excellence.

We can reserve P6 Valet Parking if you book a VIP service for departure and arrival (return trip). For this service, we need to know your car's registration number, make, type, and colour. Please list these details in the comments section of the reservation form or your e-mail. You can now park in the VIP centre parking area and drop off your keys at our reception. When you return, your car will be waiting for you. A service fee will be added to the VIP service invoice (based on parking duration). We further charge an additional €35 for collecting and delivering your car.

If you’ve booked a single departure of arrival VIP service, you must reserve P6 Valet Parking separately. When booking your parking, please mention you're travelling with the VIP service.

Check all the parking options for the VIP service at this page.

Home pick-up and drop-off are not included in the service. VIP services are available at Schiphol locations. Our trusted partners can arrange transport to and from the VIP centre. We can provide a quote if you need extra transportation to or from the VIP centre. Costs vary based on distance. We can include these costs in your VIP service invoice.

Yes, we can. Our trusted partners can arrange transportation for you. The cost will vary depending on the distance, and we can include these additional costs in your invoice. Please contact us if you would like a quote.

Unfortunately, we cannot accept returned cars due to insurance restrictions. Please return your car to the car rental company.

Directions to the VIP centre:

• Follow signs to Arrivals 4;
• Exit Arrivals 4 via the revolving door and take a right;
• Once you reach the VIP centre's gate, ring the doorbell to enter.

Yes, the VIP centre has shower facilities. Towels and shower products are provided.

The VIP centre offers a wide range of additional services. Our range of international newspapers and magazines, for example, is extensive. Additionally, XpresSpa* offers our guests wellness services. Or book a personal shopping experience at Gassan 24 hours in advance. Besides showers (shower products and towels included), the VIP centre provides meeting rooms, conference call facilities, and excellent Wi-Fi. Moreover, the VIP centre directly connects with the airport shopping area. For our younger guests, we offer digital entertainment.

Visit Schiphol VIP facilities for more details.

*The XpresSpa wellness service is subject to additional costs, availability and your flight schedule. Book the wellness service by letting us know in the comment section of the reservation form.

Yes, the VIP service includes food and beverage. Get a taste of our carefully curated daily menu inspired by the season’s finest ingredients. Do you have any dietary restrictions or allergies? Please let us know in advance so our chefs can consider them.

Yes, our private lounges are equipped with conference rooms. As a VIP service guest, you will have access to our conference rooms upon arrival or departure.

Please note: If you require a screen, we can reserve a room (max 4 people) at an additional cost, based on availability.

Yes, you can. There is a direct connection between the VIP centre and the shops after security. Once you receive your boarding pass, we will schedule a return time, giving you enough time until boarding. However, returning on time remains your responsibility.

The Schiphol VIP service is available to all airline passengers in any ticket class for arrival, departing or connecting flights at Schiphol.

Please arrive at the Schiphol VIP centre at least 90 minutes before departure. Travelling with Emirates, Singapore Airlines, or EL AL requires 120 minutes in advance. Guests who do not arrive on time risk missing their flight.

Generally, we accept groups of up to 15 people or less. Larger group requests are considered separately and decided by mutual agreement.

Yes, this is possible. We will accompany your child during their visit and take them safely to the aircraft when it’s time to board. The 'first passenger' fee applies to 'unaccompanied minors'. Please check our rates for more details.

Good to know

• A parent or guardian must accompany the child to the VIP centre
• The airline should be notified, and the form(s) should be completed and returned
• Fill in the consent form and bring it with you to the border control
• Check www.rijksoverheid.nl for more information.

On one ticket, a transfer requires a minimum connecting time of:

• Schengen - Schengen = 50 minutes
• Schengen - Non-Schengen (or vice versa) = 60 minutes

Individual tickets require you to appear in the VIP centre 90 minutes before departure. Travelling with Emirates, Singapore Airlines, or EL AL requires 120 minutes in advance. Guests who arrive late risk missing their flights.

Travellers from Schengen to Non-Schengen (or vice versa) still need to undergo passport control at the VIP centre. In other cases, we will do our best to ensure you get to your next flight on time.

Transfers booked on one ticket will not be charged extra if an unforeseen event occurs. In the case of individual tickets, we will consider this on a case-by-case basis.

Children up to 2 years can use the VIP service for free. Following our rate card, for children over 2 a co-traveller rate applies ('each subsequent passenger'). If the child is an ‘unaccompanied minor,’ the ‘first passenger’ rate applies.

The VIP service differentiates between Meeter & Greeters and assisting employees.

The VIP rate 'per person' applies to a Meet & Greeter accompanying you to the aircraft or using VIP centre facilities (such as a room or food & beverages).

VIP fees do not apply to assisting employees (such as drivers) who do not use the guest facilities. Instead, they pick up or drop off guests and have an occasional coffee or tea.

Please see the VIP service rates for an overview.

Generally, we accept groups of up to 15 people or less. Larger group requests are considered separately and decided by mutual agreement.

The VIP process is separated from the standard Schiphol procedures. Our team handles your check-in and baggage. The VIP centre has its own security lanes and passport control takes place in the VIP centre.

Tax refunds are available at the VIP centre if requested in advance. One of our employees will accompany you to the customs desk if the customs officer cannot come to the VIP centre.

Yes, VIP services are accessible to people with mobility challenges. The VIP centre is located on the ground floor and is accessible by elevator. Please let us know if you need assistance (at least 48 hours in advance). The ambulance elevator will take you to your plane if you cannot climb the stairs. Your travel agent or yourself should contact the airline for assistance.

The VIP centre welcomes animals travelling with you in the aircraft cabin. Dogs in kennels must be transported in the hold upon request. Don't forget to put in a request with your airline as well.

Kickback fees can be received under certain conditions. It is intended for intermediaries who sell VIP services to their clients or relationships. We carefully select the partners who offer our VIP services. Therefore, we always start with a six-month trial period, during which our regular rates apply.

For further questions, please do not hesitate to contact us by phone 020 601 21 80 or e-mail vipcentre@schiphol.nl.

Due to privacy laws, we cannot provide you with the contact details. Alternatively, you are welcome to contact the VIP centre by phone 020 601 21 80 or e-mail vipcentre@schiphol.nl.

Unfortunately, we cannot make this guarantee.
Schiphol's baggage handlers ensure each bag passes through security in the baggage hall. Once the airlines receive the bags, it is their responsibility to load them onto the aircraft.

The VIP centre is where Dutch heritage and culture meet contemporary artisanship by internationally acclaimed design studio Marcel Wanders. Iconic Dutch design, paintings, and artwork celebrate Dutch culture and history. Our unique and beautifully designed lounges reflect the different facets of Dutch culture and creativity. It is our pleasure to welcome you to this truly unique Schiphol Airport location.