Data processing: Baggage

If you travel with checked baggage at Schiphol, we process information about your baggage. Your piece of baggage will have a unique barcode. This will be linked to your name, your flight details, and possibly your frequent flyer number. During the process, we scan this barcode with manual scanners and AI cameras.

We process your data on behalf of the airline with which you have an agreement. In order to ensure a smooth flow of baggage, your data will be processed. This is done, among other things, when routing, sorting and (if necessary) temporarily storing the baggage.

We also have a legal obligation to screen baggage. In this way, we ensure that no dangerous substances or prohibited substances end up on board the aircraft. For this screening, we process personal data if it is necessary to link your baggage to you.

Your personal data will be deleted within three days of the departure of your flight.

To enable a smooth flow of your baggage, we share information about the progress of your baggage with the airline you are flying with under certain circumstances.

In addition, suppliers of the baggage systems process personal data on our behalf to ensure that the systems continue to function properly.

In case the Royal Netherlands Marechaussee or Customs wants to know who the owner of a piece of baggage is, they will contact the airline you are flying with. Schiphol does not provide this information.

Schiphol Nederland B.V. is responsible for the screening via baggage screening.

Schiphol Nederland B.V. qualifies as data processor on behalf of the airlines for sorting, routing and storing your baggage to ensure that the baggage returns to you after your flight.

Access to and deletion of your personal data
You have the right to know which personal data Schiphol processes about you.

You can also request that we delete personal data and stop using it.

Restriction of processing. If you believe that we are not processing your data correctly, you can request that the processing be restricted.

Right to transfer your data. You can also ask us to transfer your digital personal data to you or another party in a readable and usable form.

Your request and our response.
Do you have a question, a request or do you want to object? Please email our Data Protection Officer (DPO) via dpo@schiphol.nl. We strive to respond to your request in a timely manner.

If necessary to confirm your identity, we may ask you to send a copy of a valid ID. You can find out how to make a safe copy on the website of the Dutch government.

If we do not find your request clear, we may ask you to specify and/or supplement your request so that we can provide you with the best possible service.

If you are not satisfied with the way we handle your privacy or the handling of your request or objection, you can submit a complaint to the Dutch Data Protection Authority.

Do you have a question? Please email our Data Protection Officer (DPO) via dpo@schiphol.nl. We strive to respond to your request in a timely manner.

If necessary, we will update this privacy statement. This may be due to changes in policy, changes in data processing or in the systems through which we process data.