No more waiting when you get to Schiphol
When passengers arrive at Amsterdam Airport Schiphol, they want to get to the next leg of their journey as soon as possible, but that can be easier said than done. There’s often a queue for the arrival filter because of a system set up to reduce the pressure on passport control. A pilot project was initiated during the Christmas period to prevent long queues at busy times – and it was a success!
A promising pilot project in the summer
The first pilot project aimed at reducing the pressure on the arrival filters was implemented in the summer. In a process known as passenger flow balance, digital screens directed passengers from specific flight services to an arrival filter which, at that moment, had the space to accommodate these extra people. On the busiest day of summer, when 84,000 passengers arrived at the airport, this pilot succeeded in preventing long queues forming at the arrival filter.
Christmas pilot
The fact that Arrival Filter 1 is currently closed can cause the queues at the other filters to grow. Given this new situation, during the Christmas period we trialled a follow-up pilot project at Arrival Filters 2 and 3. This pilot saw more screens installed, and the Senior Airport Control Coordinators directed the project from the Schiphol Control Centre using Wilbur dashboards that gave them the insights they needed. We learned that directing travellers to less busy arrival filters improved the flow, and that queues could indeed be prevented from forming.
Next step
The current pilot uses portable screens and can be used by Senior Airport Control Coordinators. The Wilbur development team is working on improving on the insights gained from Wilbur and making it easier to direct passengers. Technical difficulties still occasionally make information disappear from the portable screens, so the next step is to install fixed screens linked to our existing systems to ensure that this information is always available to travellers.
Read the previous blogs
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Testing an Autonomous Baggage Vehicle
Published on:Schiphol and KLM are testing Auto-DollyTug. This vehicle will separate the baggage of passengers with long transfer times from those with short transfer times.
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Monitoring APU usage to reduce emissions
Published on:Various sector partners at Schiphol are committed to reduce aircraft APU usage at Schiphol. To achieve this we are trying different things.
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Tap and go with your Digital Travel Credential!
Published on:Can you board and cross the border faster with a digital travel document? At the request of the EU, we are testing a DTC together with the government and KLM.
