'Schiphol has always been a magical and inspiring place, not only to work but also to fly from. We are facing the great challenge of winning back the travellers' trust. This is only possible if we work together in a transparent, pleasant and successful way, both internally and externally. Creating win-win situations with our partners — that's my goal! And I believe trust and transparency to be essential to this. What makes security a success is the human aspect; respect for each other and being welcoming to travellers. My family's favourite holiday destination is close to home: the beautiful Vlieland. We love going there, and on a regular basis. The magic of this island begins as soon as you leave Harlingen. It's something I can't describe; you need to experience it. But it's a bit like the magic I feel when I walk around at Schiphol.'