Frequently asked questions

Simply follow the ‘Transfer Desk’ signs. Are you flying with a Skyteam member airline (e.g. KLM)? Then check in at T2, T4 or T6. All other airlines can be found at T3, T5 or T9.

At the transfer desk you can:

• Get a boarding pass for your next flight
• Change flight details
• Get assistance if your flight is cancelled or if you missed your flight
• Search for and book a new ticket

If you are travelling with KLM, you can also use the self-service machines. Follow the instructions on the screen to sort everything out yourself and print your boarding pass.

Three hours is rather short. We would usually – when coronavirus is not an issue – only advise a trip to Amsterdam if the transfer time is five hours or more (and provided you do not need a visa). Take waiting times at security and passport control into account.

Go to the Emergency Documents Desk behind check-in desk 8 in departure hall 1.

You can ask a member of staff to do this by video calling them from a Self Service Unit.

Take it to Lost & Found in Lounge 1 or 3, or go to the KMar police office at Schiphol Plaza.

Smoking has been prohibited in the terminal building since April 2020. Transfer passengers wishing to go outside to smoke have to leave the building via baggage reclaim and re-enter through security. This may take a long time and is not always possible if a traveller is not allowed in the Netherlands without a visa. It is the traveller’s responsibility to be on time for the flight.

Yes, you can buy tobacco products at the airport – at AKO shops and at the big Albert Heijn at Schiphol Plaza.

There is free wifi at Schiphol. Travellers can use our free of charge network to check their emails and surf the web. Just go to the settings on your mobile and select our free network ‘Airport_Free_Wifi’. You will be automatically connected to this network for four hours. You can still use the free internet after that, you’ll just have to log in again. Questions/problems? Call the helpdesk 020 795 0795.

Schiphol no longer has public telephones.

You can find charging points in the tables and seating areas of most food and drink establishments.

Check the displays for the latest flight information, or use the Schiphol App for more detailed information.

Tip:download the Schiphol App on your mobile phone for flight information and more.

There are baggage lockers in all lounges. You can find a central baggage depot with lockers at Schiphol Plaza, between Departures 1 and 2 on the first floor. If transfer passengers arrive in Lounge 1 and leave from Lounge 2 or 3 (or vice versa), they can be directed to the Kelderplein baggage depot at Schiphol Plaza (open 24/7, phone number: 020 7952 843).

Shopkeepers at Schiphol are required to show the Tax and Customs Administration (Belastingdienst) which goods have been sold to passengers flying to a destination outside the EU. This is because these goods are duty free. Travellers must show their boarding pass so that we can fulfil our administrative duties.

Lounge 1: at the perfume shop on the way to piers B and C
Lounge 2: at the drugstore on the mezzanine floor
Lounge 3: at the drugstore on Holland Boulevard (on the way to Lounge 2)

In Lounge 3: at the customs office/Global Blue, by the bathroom facilities opposite Pier F
In Departures 3: near check-in desk 29/30

The passenger must have the items on them for inspection. First, they must get a stamp from Customs. Then, the passenger takes the stamped documents to Global Blue/Tax Refund or to the Travelex counter (depending on which tax refund partner the shop where they bought the items from works with). Passengers can also use the Global Blue/Premier/East tax-free letterboxes. They can be found close to the Customs desk.

Tell the passenger to check the flight information displays or use the Schiphol App.

You can find passport control in Departures 2 (behind check-in desk 14) and Departures 3 (behind check-in desk 21). The Temporary Security Filter (TSF) in the corridor towards Departures 1A is security check only, the same goes for Filter 0/3 (also at Departures 1A).

*Please note: this is subject to change due to coronavirus, so check the latest status.

Direct the passenger to a check-in desk where they can speak to an airline representative.

Direct the passenger to their airline’s service desk.

You can find the Schiphol wheelchairs at the P1 car park and near the Meeting Point at Schiphol Plaza. You need a two euro coin to be able to use the wheelchair. You’ll get the coin back when you return the wheelchair.

Departing passengers who need a wheelchair but do not require personal assistance can go to the Axxicom Airport Caddy assistance desks. These can be found in the corridor leading to Departures 1A, in Departures 2 behind check-in desk 9 and in Departures 3 behind check-in desks 21 and 27.

You can print boarding passes at the Service Point in Arrivals 4 for € 7.50, or at a self-service kiosk. If you have an E-ticket, you do not need to print it.

Unfortunately, that is not possible.

Ask to see the passenger’s ticket/ baggage claim tag. On it, you can see which handler is responsible for the baggage. Direct the passenger to the relevant counter.

 At the yellow NS machines at baggage reclaim and Plaza or at the NS ticket office (also at Plaza).