Meet the speakers: The Network Planning Society

Head of Route Development, Cargo and Customer Experience

13 years experience at AMS • ensures our customers are satisfied and the network of destinations is maintained • presents the strategy and goals for 2020 of the Route Development, Cargo & Customer Experience team

Route and Businesses Development Manager

Working at AMS since 1996 • maintains relations with airline clients, keeping them informed about, and interested in AMS • Route and Business Development

Strategist

Over 2 years experience at AMS • Focusses on corporate strategy

Sr. Advisor Stakeholder Strategy & Development

13 years experience at AMS • Creating perspective for aviation sector and for the residents around Schiphol

Senior advisor Group Strategy and Development / Sustainability expert

Started working at AMS in 2008 • Making the airport and the aviation sector sustainable

Managing Director CLIVE

Co-founded CLIVE in 2011 with the aim to deliver humanized technology to the air cargo domain • close to 25 years of experience in the air cargo domain• started with building cargo pallets during his university days

Programme Manager Passenger Experience

Over 20 years experience at AMS • Bringing passenger experience on the highest level for Schiphol Airport

Customer Care Manager

Started working at AMS this year • Taking care of the customer's needs by pro-actively providing and delivering professional, helpful, high quality service information and assistance • as the Voice-of-the-Customer remind Schiphol where to improve.

Data Analyst

Working at AMS for 2 years • Forecasting long term growth of air traffic movements and passengers

Manager Traffic Analysis & Forecasting

Working at AMS for over 4 years • Ensuring that the TAF team provides excellent schedules, analysis and predictions

Airport Operations Process Analyst

Over 3.5 years’ experience at AMS • Analysing and improving on-time performance

Executive Vice President & Chief Operational Officer at Schiphol Group

Working at AMS for over 19 years • Member of the Management Board and COO since 1 September 2014 • Operations, Security & Safety, Commercial Propositions, Digital en Marketing & Aviation are in her portfolio

Chief Commercial Officer & Vice President at Schiphol Group

Over 12 years experience at AMS • Member of the Management Board and CCO since april 2016 • Responsible Asset & Projects: Real Estate, Asset Management, IT, and Capital Programme

Marketing Communications Manager

Working at AMS for 35 years • interested in people and cultures • Organizing and hosting various sports, culture and informative events • Cannot wait to meet you all!

Marketeer Partnerships & Customer Experience Airlines

12 years experience at AMS • Route and Business Development • Focus on Customer Experience Airlines and Partnerships

Director Route & Business Development

Working at AMS since 1996 • maintains relations with airline clients, keeping them informed about, and interested in AMS • Route and Business Development

Director Route & Business Development

Over 30 years experience • maintains relations with airline clients, keeping them informed about, and interested in AMS • Route and Business Development • Winner of the Individual Leadership Awards during 2019 Routes World

Airline Marketeer

In the marketing-communications team since 2014• making sure the world knows about the route network of AMS • Hands out loads of Stroopwafels

Director Business Development Cargo

Started working at AMS in 1989 • Area of expertise: Pharma, European Distribution Centre, Area Development

Head of Cargo Schiphol

Working at AMS for 14 years • Area of expertise: General Management, Strategy, Smart Cargo Mainport Program

Process Developer

Working at AMS since 2016 • Currently working for the Airport Operations Centre (APOC) programme as teamlead to facilitate collaboration with stakeholders in order to use the limited capacity more efficiently

Head of Aviation Development & Partnerships at Eindhoven Airport

Working at EIN since 3 years • Over 12 years experience in Airport business • Developing airport business according to needs and demands from Eindhoven region

Business Partner Airlines

Working at AMS for almost 2 years • In airport business for over 9 years • responsible for relationship with airlines operating at Schiphol