Schiphol app Privacy Statement

Each devices has a ‘device ID’. This is a unique reference of your telephone, laptop or other device.

When you arrive at Schiphol, the Schiphol App will connect to the various Wi-Fi spots at the airport. Only the device ID is shared with Schiphol when this happens. This connection allows you to see and follow your exact location on the floor plan of Schiphol. We will not register your device ID. Consequently, as soon as you leave Schiphol we will no longer have access to your device ID.

Furthermore, we offer a number of services via the Schiphol App which can also be accessed via the Schiphol website. For example, you can use the app to reserve parking spaces and order a Shopping @Schiphol voucher. If you would like to find out more about the personal data we process in connection with the app, please click here.

Location data use

The Schiphol app requests permission to use your location information. For all purposes this is optional, and it is not required to use the app. Upon requesting permission, you can choose to grant just an approximate location permission or an exact location permission. For all purposes the app uses your location only on the device itself and doesn’t store it.

Approximate location use

The acquired approximate location is shown on the map and can give you a sense of your location at Schiphol, though it isn’t necessarily accurate. For the map the app only uses your location when the app itself is in use.

Exact location use

The acquired exact location is shown as a precise location on the map, to help you find your way at Schiphol. For the map the app only uses your location when the app itself is in use.

Location background use

The flight itinerary includes an option to enable notifying you with relevant information when you arrive at Schiphol. For this it requests the permission to use your exact location and additionally the permission to use your location information in the background. With this information the Schiphol app can determine when you arrive at Schiphol and inform you appropriately.

Amsterdam Airport Schiphol processes personal data as much as possible within the European Union. Schiphol may engage a processor who delivers IT services whereby data are processed in countries outside the European Union, including the United States of America or India. We do this only in a manner that complies with the requirements of the General Data Protection Regulation.

Access to, amendment and deletion of your personal data
You have the right to know what personal data on you are processed by Schiphol. If your personal data prove to be incorrect, you can ask us to amend your data. You can also request us to delete personal data and to discontinue their use.

Lodging an objection
Besides requesting deletion or restriction of the processing, you can also object to the processing of personal data by Schiphol. First, you can do so if you do not agree to Schiphol using your personal data for direct marketing (for instance by profiling).

Second, you can object to the use of your personal data owing to your specific situation. If you lodge an objection, we will in principle temporarily discontinue or restrict the processing of your personal data. If your objection is accepted, we will definitively discontinue or restrict the processing.

Your request and our response
If you have a question, a request or if you wish to lodge an objection, email our Data Protection Officer (DPO) via dpo@schiphol.nl. We will do our utmost to respond to your request in a timely manner.

Who is the controller?
This privacy statement is issued by Schiphol Nederland B.V. Our contact details:

Schiphol Nederland B.V.
P.O. Box 7501
1118 ZG Schiphol

How to contact our Data Protection Officer
Do you have any questions or requests concerning your data? If so, you can send an email to the DPO via dpo@schiphol.nl or send a letter to our postal address, for the attention of the Data Protection Officer. Together with your request, please provide your name, address, email address and telephone number.

If you are dissatisfied with the way in which we treat your privacy or handle your request or objection, you can file a complaint with the Dutch Data Protection Authority.

If necessary, we will update this privacy statement. This may be due to changes in policies, changes in the data processing operations or changes in the systems we use to process data.