Data processing: Wi-Fi

When you use Schiphol’s Wi-Fi network we will process the following personal data:

• IP address of the device that you use to connect to our network
• MAC address of your device
• Signal strength of your device
• Date and time of the moment your device connects to our network
• Name of our device (Access Point) that your device connects with
• Location of our device (Access Point) that your device connects with

If you contact our customer service with questions about our Wi-Fi network, we may request your name and contact details in order to help you and call you back about your question. Would you like to know more about our customer service and your personal data? Please click Contact Schiphol.

We track Wi-Fi use at Schiphol as well. Would you like to know more about that? Please check our privacy statement Crowd Management.

We process your personal data because we need to provide you with access to our Wi-Fi network. We only process the necessary amount of personal data and the data that we process do not qualify as special categories of and/or sensitive personal data. Schiphol has a legitimate interest to process your personal data.

Your personal data will not be used for any other purpose other than to provide you WiFi network access and to improve our network coverage.

Your personal data are stored in our devices (Access Points) for the period that you use our Wi-Fi network. Once you stop using our network, these Access Points will immediately delete your personal data.

Aggregated data about your network usage will be retained for a maximum of 60 days in our network management system. We use these data to gain an overview whether internet coverage is sufficient at Schiphol and where we need to improve this.

Schiphol uses a network management system that is provided by a third party. This network management system runs on servers that are provided by a different third party.

All the data that are processed by these third parties are processed and largely stored within the European Economic Area. Additionally, the data are processed by them solely for the purpose of providing our free Wi-Fi network and to provide an overview about the quality of the Wi-Fi network.

Your data may be transferred outside of the European Economic Area (EER) because some of third parties' hosting services are located in the United States.

These services are certified under the Data Privacy Framework, ensuring compliance with the General Data Protection Regulation (GDPR). Accordingly, this data transfer is conducted based on Article 46(f) of the GDPR.

Access to, change and deletion of your personal data
You have the right to know what personal data are processed by Schiphol. If we have not obtained the data directly from you, you have the right to know the source of your personal data and you have the right to receive a copy of your personal data.

If your personal data prove to be incorrect, you can ask us to change your data. Or, you can also request to delete personal data and to discontinue their use. In some cases, we may refuse your request.

Restriction of processing and right to transfer your data.

If you think we are not processing your personal data in a correct manner, you can request a restriction of the processing. You can also ask us to transfer your electronic personal data to you or to another party in a readable and usable form.

Lodging an objection

Besides requesting deletion or restriction of the processing, you can also object to the processing of personal data by Schiphol. Firstly, you can do so if you do not agree to Schiphol using your personal data for direct marketing (for instance by profiling).

Secondly, you can object to the use of your personal data owing to your specific situation. If you lodge an objection, we will in principle temporarily discontinue or restrict the processing of your personal data. If your objection is accepted, we will definitively discontinue or restrict the processing.

You can also ask us to share the legitimate interest assessment.

Your request and our response If you have a question or a request or if you wish to lodge an objection, send an email to our Data Protection Officer via dpo@schiphol.nl. We will do our best to respond to your request on time.

For the purpose of confirming your identity, we may ask you to send us additional information. If you do not wish to send us additional information online, you can also visit us in order to identify yourself. For more information about this, please contact the Data Protection Officer.

If any part of your request is unclear to us, we may ask you to specify your request and/or to add additional information in order to provide you with the best possible service.

This privacy statement is issued by Schiphol Nederland B.V.. Schiphol is the controller for the processing of your personal data within the scope of this privacy statement. You can contact Schiphol at:

Schiphol Nederland B.V.
PO Box 7501 1118 ZG Schiphol The Netherlands

How to contact our Data Protection Officer

Schiphol has a Data Protection Officer for all your questions concerning privacy. The Data Protection Officer also advices Schiphol and monitors compliance of privacy laws and regulations by Schiphol.

Do you have any questions or requests concerning your data? If so, you can send an email to the Data Protection Officer via dpo@schiphol.nl or send a letter to our postal address, for the attention of the Data Protection Officer. Please include your name, address, email address and telephone number in your request.

If you are dissatisfied with the way in which we treat your privacy or handle your request or objection, you can file a complaint with the Dutch Data Protection Authority.

If necessary, we will update this privacy statement. This may be due to changes in policies, changes in the data processing operations or changes in the systems we use to process data. You can find the most recent version of the privacy statement on our website. We advise you to regularly check our website for any updates.