Data processing: Social media

Schiphol operates various social media channels. Here, you can find updates, information, offers, and interesting facts about Schiphol. The personal data we process is under your control. In principle, we do not ask you to post any privacy-sensitive information about yourself or others (such as email address, name, address, phone number) on Schiphol's social media channels. If you do post such information, Schiphol may remove it.

If you have questions or comments about Schiphol, you can share your personal data with Schiphol via a private message. Want to know what we do with that data? Check the “Contact with Schiphol” section.

As mentioned earlier, you control which personal data you share with us. We will delete any personal data you share with us to address a question or comment as soon as that question or comment is resolved.

By using a social media channel, you are also sharing personal data with the provider of that social media platform, such as X (formerly Twitter) or Facebook. We recommend reading the privacy policy of the social media platforms you use to understand how they handle your personal data.

To reach our target audience, Schiphol may use third-party (marketing) services, such as Facebook, Google, and LinkedIn. This does not mean we sell your data, but we do provide information so these parties know whom to target with relevant messages from Schiphol. Schiphol has a legitimate interest in processing personal data in this way.

Schiphol B.V. is the data controller. If you have any questions, you can contact Schiphol's Data Protection Officer.

Schiphol processes personal data as much as possible within the European Union. Schiphol may engage a processor who delivers IT services whereby data are processed in countries outside the European Union, including the United States of America or India. We do this only in a manner that complies with the requirements of the General Data Protection Regulation.

Access to, amendment and deletion of your personal data
You have the right to know what personal data on you are processed by Schiphol. If we have not obtained the data directly from you, you also have the right to know from what source they derive and to receive a copy thereof.

If your personal data prove to be incorrect, you can ask us to amend your data. You can also request us to delete personal data and to discontinue their use. If we process your personal data on the basis of your consent, and there is no other legal basis for the processing, you have the right to withdraw that consent and we will comply with your request to delete them. In some cases, we may refuse your request.

Restriction of processing and right to transfer your data
If in your opinion we are not processing your data in a correct manner, you can request a restriction of the processing.

You can also ask us to transfer your digital personal data to you or to another party in a readable and usable form.

Lodging an objection
Besides requesting deletion or restriction of the processing, you can also object to the processing of personal data by Schiphol. First, you can do so if you do not agree to Schiphol using your personal data for direct marketing (for instance by profiling).

Second, you can object to the use of your personal data owing to your specific situation. If you lodge an objection, we will in principle temporarily discontinue or restrict the processing. If your objection is accepted, we will definitively discontinue or restrict the processing.

Your request and our response
If you have a question, a request or if you wish to lodge an objection, email our Data Protection Officer (DPO) via dpo@schiphol.nl. We will do our utmost to respond to your request in a timely manner.

We may ask you to send us a copy of a valid ID if this is necessary in order to confirm your identity.

If any part of your request is unclear to us, we may ask you to specify your request and/or to supplement it, to enable us to provide you with the best possible service.

Who is the controller?
This privacy statement is issued by Schiphol Nederland B.V. Our contact details:

Schiphol Nederland B.V.
P.O. Box 7501
1118 ZG Schiphol

How to contact our Data Protection Officer (DPO)
Schiphol has a Data Protection Officer (DPO) for all your questions concerning privacy. The DPO also provides advice to us and monitors compliance with the privacy laws and regulations by Schiphol.

Do you have any questions or requests concerning your data? If so, you can send an email to the DPO via dpo@schiphol.nl or send a letter to our postal address, for the attention of the Data Protection Officer. Together with your request, please provide your name, address, email address and telephone number.

If you are dissatisfied with the way in which we treat your privacy or handle your request or objection, you can file a complaint with the Dutch Data Protection Authority.

If necessary, we will update this privacy statement. This may be due to changes in policies, changes in the data processing operations or changes in the systems we use to process data.